FAQ & Rates

+ When does my hourly rate start?

The timer starts the moment our team arrives at your home, and it continues until the we finish unloading or assembling your items. Time is measured in 15 minute increments. So if it takes us 3 hours and 12 minutes, its just rounded up to 3 hours and 15.

For White Glove Deliveries: Timer Starts the Moment we begin loading at warehouse and goes on until we finish assembling at your home.

+ Do you have an hourly minimum?

Yes we do.

• Monday through Friday= 2 Hours.
• Federal Holidays= 3 Hours.

+ Do you have booking fees or deposits?

No Booking Fees, thats for the big van lines. We are a local Santa Fe based company so we have no brokers or big corporation to answer our phones.

Do keep in mind a credit card is required to schedule any service, just in case you cancel within 24 hours of your service.

+Do you have travel charges?

Yes we do, but only for locations outside of city limits. For example deep into Las Campanas, Tesuque, Eldorado, Los Alamos, Taos etc.
The time is calculated using our Clark Rd warehouse as the starting point. This is usually adds a 15 minute drive to Eldorado, or 45 minute drive to Los Alamos.

Example: Your moving from Santa Fe to Albuquerque. Your move timer would start the moment we arrive at your house in Santa Fe, goes on until we finish in Albuquerque, then we would just add an hour of travel to get our team back to our warehouse.

Another example but moving from Los Alamos to Albuquerque: A 45 minute "drive-to" charge would be added so our team gets to los alamos, a timer starts upon arrival. Then when we finish putting together everything for you in Albuquerque the timer would stop and we would add an hour "drive-back" to get our team back to Santa Fe.

+ So, what are your hourly rates?

We strive to make your services as simple as possible for you, our rates are simple and transparent with no surprises

• $220/hr for 2 Man Team
• $320/hr for 3 Man Team
• $440/hr for 4 Man Team w 2 Box Trucks

Our rate includes either 16' trucks or 10' Cargo Vans, furniture blankets, shrink wraps, dollies, and all tools and equipment to get your belongings loaded and unloaded safely and quickly. It does not include taxes, boxes, or travel charges. We like to use 16' trucks over 24' because of the flexibility in tight spaces here in Santa Fe. Theres no extra fees when you need 2 16' trucks to get you the equivalent space of a 32' box truck. 16' Trucks can usually handle a 2 bedroom apartment worth of furniture and will allows us to get closer to your entry ways.

+ Discounts? How do I pay?

We accept checks, or Cards (3% Surcharge) or we have a 10% Cash discount. The total is due at the end of the service.

Our credit card processor allows you to finance, let us know beforehand when you want to do that or use pay later services like Paypal or Afterpay.

+ What if I need to cancel?

Schedule without fear, because you can modify or cancel any service up to 24 hours from your schedule arrival time. If you do call within 24 hours of your sppointment, we will charge the service minimum to the card on file. This is done to avoid some people calling in to cancel when we are on the way or the night before.

+ What if I just need help with a single item?

Our delivery service might be the right thing for you. We offer a flat rate Pickup & Delivery service. This is a pefect deal if you only have 1 piece furniture piece you want to work with but don't want to pay for 2 hours you don't need. This is perfect for things like Gun Safe Delivery, Store Purchases, or if you already did the bulk of everything but just need the sofa, bed, and table set to the new place.

If you are a retail store, broker, or logistics company, please give us a call for White Glove/Last mile delivery.

+ What about overweight items?

We can help you move or deliver your gun safes. With a couple limitations, when gun safes are over 400 lbs we must consider it a local service with a 3 man team as opposed to a delivery. We cannot bolt to the ground, we cannot help you with code setting or opening, lastly we cant move them up and down any flights of stairs (4+ steps)

Pianos: We don't handle grand pianos. When pianos are 300 lbs or larger we must have a 3 man team to properly handle.

Hot Tubs: If its smaller than a 3 person tub, we can usually move it if the wood is stable enough to place on its side. Larger than 3 person tubs need a flatbed trailer to move safely and we dont use them.

Commercial Refrigerators: Can be moved with a 4 man team as a local service.

Any furniture item that is more than 300 lbs it is always a good idea to have 3 people, if you are unsure about any one item send us a picture of them item.

+ Will my items be insured?

We are liable for the value of the goods you ask us to transport. There are, however, different levels of liability. The level you choose will determine the type and amount of reimbursement you will receive if an item is lost or damaged. We offer two valuation options. They are minimum carrier liability (also called 'released value') and damage repair protection. Please call us with questions regarding these options as anything over the $0.60/lb valuation carries an additional premium and deductibles.

Also, there are things that exceed our value limits that we recommend you find specialized transportation or handle these yourself. During our visit you may include the following items, however WE ARE NOT responsible for the condition or safe delivery of:

1. Coins, Currency, Deeds, Notes, Postage Stamps, Letters, Drafts, or Valuable papers of any kind
2. Jewelery, precious stones, shells, or precious metals.
3. Items Of Extraordinary Value, including but not limited to artwork and art pieces.
4. Items that require temperature control.
5. Pets, Live Animals or Plants
6. Perishable Items
7. Components of Furniture or items made of pressboard, particleboard, or similar pressed material. These items no matter how careful we are can get loose and lose integrity.
8. Items of high frangibility (can break or become multiple pieces with minimal effort, think of a cracker or biscuits)

We are here to make your life easier, and we will do everything in our power, experience, and ability to ensure that anything you ask us to handle will arrive safely.

+ Do you offer flat rate or binding estimates?

We are an hourly rate company and can provide you an hourly estimate over the phone. Although if you would prefer we can schedule you for a binding or a Not-to-Exceed estimate. Consider these under the following situations:

• Your current home is larger than 2,500 sq ft
• You will be going farther than 100 miles
• You need specialized packing or full packing service
• If your a Business that needs palletizing or packing service

The difference between 1. Binding and 2.Not To Exceed Estimates... When we do a binding estimate, we take note of every thing you want us to pack. Every piece of furniture, and the number of boxes. We provide you a binding estimate to handle and service ONLY those items that were estimated. Our team will show up to your home with a list of items, also know as the inventory, that will be packed/prepared. The total hours, men, and trucks don't matter, you pay the flat rate from the estimate. The total is binding so it will not change, but you cannot change your mind and add items or request our team to service more items without additional fees.

A Not-to-exceed estimate is primarily done to give you a estimated total charge for your move based on the inventory we take. Its still done by our hourly rates, but if on the day of the service you change your mind on the amount of items or wish to add stops its still possible. The remaining will be invoiced to you and due within 30 days. On the other hand, if you got a head start and did all the small or fragile items yourself, your total might be less. You only have to pay for the amount of time we are there.

+ Do you hire day laborers?

No. We have our own employees, which we drug test, check driving and criminal records, fully train, and sometimes have medical test done before they are allowed to be in our team. We really can't do all these things in one morning. We don't allow just anyone into your home.

+ Will you protect my furniture?

Absolutely. We bring along heavy duty blankets and blanket within your home before taking it out, this protects both your walls and your furniture from damage. We also shrink wrap if your items need that extra layer of protection. Shrink wrap is useful when you are going out of state or loading up a truck/container for long distance. The tension from the shrink wrapp holding everything in place will reduce the amoutn of things showing up with wobbly legs or loose wood as a result of the transport. You can always decline it to save time but usually the cost to repair exceeds the time it takes the team to shrink wrap.

+ Will you protect my home?

Yes. If you request it, we will protect your floors, entry ways, doors, and walls. If you'd like our team can use booties when inside your home to avoid any dirty floors.

+ What happens if my stuff doesn't fit in one truck?

It's your special day, we will work with your needs. We don't mind doing two trips in one day or requesting a second truck. Otherwise, we can prioritize large and heavy furniture for the first trip and schedule a second trip with the less crucial items for later.

+ Will you help with my plants

Yes, but we recommend you handle them ahead of time so they don't get damaged. We cannot guarantee the safe arrival of unpacked pots or live plants. We will take them if you want us to, but we rather be safe.

+ Do I have to dissamble and reassemble my bed?

No! You have been working hard packing away and getting everything ready. Don't stress about taking it apart, our teams have all the common tools necessary to assemble your bed in your new home.

+ Will you load my appliances?

Yes! We don't expect you to take them in your own car. The only things we can't do is disconnect any water, gas, or electric connections. Please have these disconnected before we arrive. A couple things about appliances:

• Refrigerators and Freezers may leak, always disconnect 2 Hours before moving
• If you want us to take food, we are not responsible for it going bad. Our trucks get hot in summer and may result in food thawing and maybe getting spoiled while in the back.

+ What will you NOT handle?

We cannot handle:

• Grand pianos and baby grand pianos.
• Pool table and hot tubs.
• Extremely valuable items, such as jewelry, paintings, chandeliers, paperwork, and fine wines.
• Ammunition, firearms, and combustible items.
• Appliances connected to, or items containing, gas/propane.
• Cars.
• Live Animals
• Any item that may damage our trucks, or pose a hazard to our team or cargo while in transit.
• Extremley fragile items that may not make it safely to destination.

+ Do I tip the team?

You are more than welcome to. Some people base it on percentages or on hours worked. You also have the option to add a tip to a card transaction just let the team leader know when ringing out.

+ What do I do with my boxes?

Don't worry, give us a call. We will come by and pickup all the boxes or anything you no longer want. Don't drown in boxes, call us to help you unpack easily.